FAQs

Yassss! Follow these 5 simple steps:

1. Select the products you want to 'ADD TO CART' and then checkout by clicking on the shopping bag icon on the top right of your screen once you are finished.

2. Once you're in the checkout, double check you have everything then proceed to Billing / Shipping Information. 

3. Once you've filled out your details, you can move on to 'Shipping' where you select which type of option you want! Remember, it's free shipping over $50 AUD!

4. Once you've selected your shipping option, proceed to 'Payment' and choose a payment type. Kanvas Beauty accepts PayPal, Afterpay, Visa and MasterCard.

5. Your order is complete after you have made a payment and receive a confirmation e-mail. This is when you can do a happy dance and leave the rest to us! ♡

It depends on where you are! Typically, standard shipping will take 5-7 business days to arrive. Express shipping is 1-2 business days (longer for shipping services to New Zealand). There may be additional shipping delays during public holidays, sale periods and other uncontrollable events. Always get in touch with us if you are having any issues with your order - we are more than happy to help! ♡

If you live in Australia and are not happy with your order for any reason, you can return or exchange it. We have a 100 day return and exchange policy subject to the following Terms and Conditions:

- Product must be in its original purchase condition: packaging must be unopened, unused, unmarked and not defaced in any manner.
- Product purchased as part of a set or a kit must be returned as a whole set.
- Return shipping costs will be covered by Kanvas Beauty provided it has met all the requirements.

NOTE: Any products that have been 'lightly sampled' can exchange it for store credit. Please read more on our Shipping & Returns policy here, including for our terms of return for New Zealand customers.

Within Australia, we offer free standard shipping (5-7 business days) for all orders over $50 and free express shipping (1-2 business days) for orders over $100. Other than that, the standard shipping charges apply - $6.95 for standard delivery; $14.95 express shipping.

For shipping to New Zealand, the cost will depend on the weight of your total order, to be dermined at checkout. For a guide, have a look at our New Zealand shipping costs on our Shippings & Returns page.

Kanvas Beauty only ships Australia-wide and to our neighbours across the pond, New Zealand. We do not ship to other countries (sorry!).

We are using the trusty services at Australia Post, including for our deliveries to New Zealand.

What do I do if I had an allergic reaction?

If you've experienced an allergic reaction to one of our products then please get in touch with our customer service team here as soon as possible.

We may advise the brand of your experience for troubleshooting in the future and also help you find a suitable solution. In your message to our customer service team, please include:

- your order number
- the full name of the product that caused an allergic reaction
- a detailed description of the symptoms you experienced

- photos of the product and/or
- photos of the affected area

Different skin types may react differently to a particular product so please always review the list of ingredients to help you better identify the cause of the skin reaction or sensitivities.

Thank you for your patience - we are integrating a 'notifications' button for you, so you can be the first to know when our amazing products are back in stock! In the mean while, please contact us and we'll add you to our notifications list manually. ♡

Yes, we promise that all our products are 100% authentic. We work directly with the companies themselves or the brands and official distributors who are our trusted suppliers.

Yes, your happiness is our top priority - any suggestions or products you wish to see at Kanvas Beauty can be submitted using our contact form or you can e-mail us at hello@kanvasbeauty.com.au.

Include a helpful and informative answer to the frequently asked question here.

Umm do you ever! We love your reviews and will give you 10% off your next order (up to 6 times within a year) just for telling us your honest thoughts. Please leave us a review (or multiple) and tell us what you think of your Kanvas Beauty haul, what worked, what didn't, what blew your socks off, etc.