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1. THE PERSONAL INFORMATION WE COLLECT FROM YOU
We collect and use Personal Information from customers, users or visitors of our websites, social medial channels, products or services. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and can include your name, address, telephone number, e-mail address, postal or delivery address, date of birth, billing information (such as credit card and bank account details), proof of identity information and documents, information about the products and services you have ordered or enquired about and your beauty profile. If you would prefer that we do not collect any Personal Information from you, please do not provide us with any such information.
Where we have collected Personal Information about you from another source, we will take reasonable steps to ensure that you are made aware of the following:
The fact that we have collected Personal Information about you and how you can contact us regarding the collection of such information;
How you can gain access to the Personal Information collected;
Why we collected the Personal Information;
Who we would usually disclose such Personal Information to;
Any law requiring us to collect Personal Information
You have no obligation to provide any information requested by us however, we may not be able to provide you with the products or services you require should the provision of the product or service depend on the collection of that information, including if the collection of that information is required by law.
2. METHODS OF COLLECTION
We will collect Personal Information about you in a variety of ways, including:
through your use, or orders of, of our products and services; when you visit or submit information through our website, social media or and other online channels, when you shop at our store, when you contact us with a query or request information about our products and services, complete any forms or agreements for our products and services, when you participate in competitions, promotions, events, giveaways, surveys, questionnaires or rewards programs
from third parties (including our related bodies corporate, business partners and service providers, credit reporting bodies and government agencies); and
from publicly available sources of information (including, but not limited to, social media sites).
The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing a better service. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. By providing your Personal Information to us, you acknowledge that you are authorised to provide such information to us. We may collect Personal Information about you for our related bodies corporate and service providers and when you request information about products and services. We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you.
3. HOW YOUR PERSONAL INFORMATION IS USED
We use your Personal Information for the purposes for which the information is collected. The Personal Information that we collect is generally used to provide our products, services, customer rewards programs (such as Kanvas Kult), website and social media channels (including customised online content and advertising displayed on our website or social media channels) to you. We also use it to improve or develop our products, services and website, to operate, maintain and test and upgrade our systems and to notify you of opportunities (whether product, service, recruitment or job opportunity related) that we think you might be interested in. We do not use or share Personal Information for any purpose other than for the purpose for which it was collected and disclosed. We do not provide, trade or sell Personal Information to other organisations without your consent. However we may disclose Personal Information to our related bodies corporate, business partners, third party contractors, agents and suppliers and service providers (as set out in section 8b. below) in connection with providing our product or service to you.
By providing your Personal Information to us, you acknowledge that, and consent to the following:
We may collect and use your Personal Information for the purpose disclosed to you.
You are authorised to provide such information to us.
Any information provided may be disclosed on a confidential basis to our third party contractors, agents or suppliers.
Information provided to us in the process of us providing a product or service to you, may be used by us for recruitment or job opportunity purposes.
If you provide your Personal Information to us, whether via our website or social medial channels, through any of our promotions or competition, or otherwise, the information you provide may be used by us to include you in a customer rewards program, create and deliver to you direct mail, emails, SMS, surveys or attend customer research or discussion groups or other communications containing product, services and event information, tips, promotions or competitions.
If you prefer not to receive such communications including those of any rewards programs - see Section 5. below. We may also contact you to respond to any questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the exceptional level of customer service that we offer to you.
4. KEEPING INFORMATION ACCURATE AND UP TO DATE
We take all reasonable steps to ensure that all Personal Information we hold is accurate however it is your responsibility to ensure that the information you provide us is accurate and that you advise us of any changes to your details. You may contact us at any time and ask for its correction if you feel that the Personal Information we have about you is inaccurate or incomplete. Alternatively, you can also visit our web site and log on to manage your Personal Information at any time. If we determine that Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that Personal Information, unless we are required by law or a court or tribunal to retain the information.
5. DIRECT MARKETING
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about the products and services we offer, as well as other information that may be of interest to you. We may send this information by mail, e-mail, SMS telephone, on or via social media or other online channels (including by customising online content advertised or displayed on our websites or social media channels). If you do not wish to receive direct marketing communications from us, you may opt-out at any time by: (a) using the unsubscribe facility that we include in our commercial electronic messages (ie email or SMS); (b) Contacting Us. This may not remove you from the Kanvas Kult or remove you from receiving any social media or other online channels communications or customised online content advertised or displayed on our website or social media channels.
To opt out of all communications from us, including communications relating to the Kanvas Kult, you may opt out by notifying us, that you wish to opt out of all communications or contacting us here. If you opt out of all communications, this will also remove you from receiving any email or direct mail communications from us (including all communications about the Kanvas Kult). In these circumstances. and for client management purposes, we will not delete your client file and this can still be accessed for making purchases via our website. Further, opting out of communications about customer reward programs such as the Kanvas Kult will not have the effect of removing you from that program.
6. KEEPING INFORMATION SECURE
We take reasonable steps to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. We store Personal Information in electronic form and use security procedures to protect the Personal Information we hold. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure, however we will endeavour to take all reasonable steps to protect the personal information you may transmit to us.
Access to and use of Personal Information within our organisation is limited by us to prevent misuse or unlawful disclosure of that Personal Information by others. Our employees, contractors and service providers are obliged to respect the confidentiality of any Personal Information held by us.
7. DISCLOSURE OF PERSONAL INFORMATION
a. Compliance with laws and fraud protection
We may disclose any information, including Personal Information to law enforcement bodies or regulatory authorities to assist with their functions, courts of law or as otherwise required or authorised by law. We may also exchange information, including Personal Information, with other companies and organisations for credit fraud protection and risk reduction. This may occur in several instances, including when your bank or other financial institution requests proof of authorisation of a payment.
b. Service providers
c. Special events
If you elect to participate in any promotions, competitions, giveaways, surveys, questionnaires or other events, the rules or terms and conditions for those events may indicate that your Personal Information will be shared with third parties. By choosing to participate and submitting your Personal Information in that manner, you consent to disclosure of your Personal Information to such third parties. We are not responsible for and expressly disclaim all liability for any use of the information provided to such third parties.
8. DEALING WITH US ONLINE
We take all reasonable steps to ensure that the Personal Information we collect through any of our websites is protected from unauthorised access, loss, misuse, disclosure or alteration. Our website has electronic security systems in place, including the use of firewalls. All pages that require you to enter your Personal Information or payment details on our site use 128 bit SSL encryption. To ensure that the page you are viewing uses 128 bit SSL encryption, you should look for the padlock icon in your browser. Despite our reasonable steps, we are unable to ensure or warrant the security of any Personal Information transmitted to us. Accordingly, all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to the Personal Information.
9. COOKIES AND IP ADDRESSES
10. LINKS TO OTHER SITES FROM OUR WEBSITE
11. GAINING ACCESS TO YOUR PERSONAL INFORMATION
We will use our reasonable measures to keep your Personal Information that we collect accurate, up-to-date and complete. Upon your request, we will provide you with access to any of your Personal Information we hold (except in the limited circumstances recognised at law). If you require access to your Personal Information which we have collected from you, please contact us firstname.lastname@example.org. Proof of identity is required before such information will be provided.
12. RESOLVING YOUR PRIVACY ISSUES
13. NOTIFICATION OF CHANGES
14. CONTACTING US
We have taken great measures to ensure that your communications with us is above standard and that your privacy is our top priority. If you have any questions, comments or concerns about our privacy practices, please contact our Privacy Officer by Contacting Us with full details of your complaint and any supporting documentation.
More information about Privacy law and the Australian Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au