THE KULT FAQS

The Kult is Kanvas Beauty's Customer Loyalty Program. It's our way of giving back the love to our loyal customers who choose to shop with us! We want to show our appreciation by treating you right.

The Kult rewards program has four tiers (00, 01, 02 and 03). Each purchase you make at our online store goes towards bumping you up the tiers, excluding the purchase of e-Gift cards.

Welcome aboard! As a Fresh Face, here's what you're entitled to:

> $20 off your first order

> Samples with your orders

Threshold: Up to A$199 spend within a 365-day rolling period.

As a Kanvas Lover, here's what you're entitled to:

> $20 off your first order

> Samples with your orders

> 10% off your next order for each product review you make, capped at 6 reviews per year

> $10 voucher on your birthday (min. spend $75)

Threshold: Between to A$200 and $399 spend within a 365-day rolling period.

As a Kanvas Devotee, here's what you're entitled to:

> $20 off your first order

> Samples with your orders

> 10% off your next order for each product review you make, capped at 6 reviews per year

> $25 voucher on your birthday (min. spend $75)

> Priority access to sale events (including our Black Friday sale!)

Threshold: Between to A$400 and $699 spend within a 365-day rolling period.

As a Kanvas Elite, here's what you're entitled to:

> $20 off your first order

> Samples with your orders

> 10% off your next order for each product review you make, capped at 6 reviews per year

> $50 voucher on your birthday (min. spend $99)

> Priority access to sale events (including our Black Friday sale!)

> Double entries to any online or social media giveaways you choose to enter (including our Beauty Bribe Boxes)

Threshold: Over A$700 spend within a 365-day rolling period.

All you have to do is subscribe to Kanvas Beauty and start spending! We'll take care of the rest. You'll receive emails notifying you each time you've gone up a tier, and when you have a gift waiting.

Tiers (and their entitlements) are based on your total spend within a rolling 365-day period, excluding Gift Card purchases. Maintaining a certain tier means ensuring your spend doesn't fall below the Tier threshold. But don't worry about it too much - you can always regain your Tier status at any point!

Here's a easy tip to maintain your spend: Ensure you are using a single log-in to make your purchases. Purchases on different email logins are treated as separate persons. If you suspect you have a few different email address logins, just contact us and we'll merge your emails to a single account.

Yes, anyone in Australia is eligible to become a part of The Kult. There are very few exceptions - please check out our Terms & Conditions to find out more.

If you are an existing customer or e-mail subscriber, then you are automatically in the program! Your benefits and rewards not only start there, but will increase according to your aggregate spend.

If you are new to Kanvas Beauty, you can join us by subscribing to our e-newsletter, the Welcome Pop-up or by making a purchase online at www.kanvasbeauty.com.au.

Your spend amount is calculated in Australian dollars (AUD) on a rolling 365-day basis, and includes purchases at www.kanvasbeauty.com.au.

Exclusions: Returns, refunds, delivery fees, and use of e-Gift Cards.

No, the purchases of an e-Gift Card do not count towards a Kult member's aggregate spend. However, the redemption of an e-Gift Card will count, once products are purchased with it at www.kanvasbeauty.com.au.

Please change your details by contacting us at hello@kanvasbeauty.com.au.

Your email may have been entered incorrectly in our system or you may have unsubscribed from our e-newsletters. Please also check your 'Junk' folder and contact us if you are still not receiving Kult e-mails at hello@kanvasbeauty.com.au.